Chatting with Dell
This is a copy of what I chatted with a Dell customer service person about. Representative's name was changed to "DELL"
10:51:11 AM System: Welcome jigawatt ...
10:51:11 AM System: Connecting to server. Please wait...
10:51:11 AM System: Thank you for using Dell Chat, a representative will be with you soon.
10:51:11 AM System: Initial Question/Comment: Will opening up the case void the warranty?
11:03:16 AM System: jigawatt are now being connected to an agent. Thank you for using Dell Chat
11:03:16 AM System: Connected with DELL
11:03:33 AM DELL: Welcome to Dell Sales Chat. My name is DELL. I'll be your sales agent today. Give me a moment to review your concern. Please don't go away.
11:03:35 AM DELL: no
11:03:52 AM jigawatt: it doesn't?
11:04:18 AM DELL: it does not as long as you do not put non dell products internally
11:04:30 AM jigawatt: how do I upgrade the OS to xp pro?
11:04:47 AM jigawatt: it's not an option on the upgrade screen
11:06:13 AM DELL: what computer model are you looking at?
11:06:54 AM jigawatt: dimension B110
11:09:57 AM DELL: that is not provided in the options but you can get a cd for that and load it in the computer
11:11:08 AM jigawatt: you mean, buy it myself?
11:12:02 AM DELL: you may it separately and i can send you the configuration of the xp professional in your email.
11:14:13 AM jigawatt: I know how to install an OS. The problem is, I would be paying for Windows XP Home, supplied by Dell, which I would not use, then I would have to pay about $250 for XP pro. Could I get the computer without any OS on it, and have Dell decrease the price by $250?
11:15:04 AM jigawatt: There is no option on the OS on the B110 at all. Not for an upgrade, nor for getting the computer without any OS.
11:16:04 AM jigawatt: Also, why does Dell say "Dell recommends Windows® XP Professional" at the top of the screen when they won't give it to me as an option?
11:17:03 AM DELL: just one moment
11:17:22 AM jigawatt: take your time
11:19:10 AM DELL: we have open source packages wherein the os is not included
11:19:47 AM jigawatt: will the price be decreased by $250?
11:21:43 AM DELL: we only have the e510 computer which does not have the os and starts at $789
11:22:42 AM jigawatt: Ok, on to the other question, why does Dell say "Dell recommends Windows® XP Professional" at the top of the screen (for the B110) when they won't give it to me as an option?
11:25:39 AM DELL: that is actually recommended across all computer packages we sell jigawatt
11:26:49 AM DELL: are you still there?
11:27:00 AM jigawatt: Only I have to pay for 2 OS's. Pay for XP home with the computer, then pay some somebody else at least $250 for XP pro, and I can't get a refund for XP home, I assume?
11:27:28 AM jigawatt: Sounds kinda like a scam to me
11:28:13 AM DELL: please understand that the packages we offer are pre configured
11:28:20 AM jigawatt: are you still there?
11:28:33 AM jigawatt: alright
11:28:38 AM jigawatt: thanks for your time
11:28:54 AM DELL: yes i am\
11:28:59 AM DELL: you are welcome
11:29:18 AM jigawatt: I had typed that before I received your 11:28:13 message
11:29:28 AM jigawatt: good bye
11:30:21 AM DELL: are you still there?
11:30:57 AM jigawatt: yes
11:31:20 AM jigawatt: I'll exit forthwith.
11:31:25 AM System: The session has ended!
10:51:11 AM System: Welcome jigawatt ...
10:51:11 AM System: Connecting to server. Please wait...
10:51:11 AM System: Thank you for using Dell Chat, a representative will be with you soon.
10:51:11 AM System: Initial Question/Comment: Will opening up the case void the warranty?
11:03:16 AM System: jigawatt are now being connected to an agent. Thank you for using Dell Chat
11:03:16 AM System: Connected with DELL
11:03:33 AM DELL: Welcome to Dell Sales Chat. My name is DELL. I'll be your sales agent today. Give me a moment to review your concern. Please don't go away.
11:03:35 AM DELL: no
11:03:52 AM jigawatt: it doesn't?
11:04:18 AM DELL: it does not as long as you do not put non dell products internally
11:04:30 AM jigawatt: how do I upgrade the OS to xp pro?
11:04:47 AM jigawatt: it's not an option on the upgrade screen
11:06:13 AM DELL: what computer model are you looking at?
11:06:54 AM jigawatt: dimension B110
11:09:57 AM DELL: that is not provided in the options but you can get a cd for that and load it in the computer
11:11:08 AM jigawatt: you mean, buy it myself?
11:12:02 AM DELL: you may it separately and i can send you the configuration of the xp professional in your email.
11:14:13 AM jigawatt: I know how to install an OS. The problem is, I would be paying for Windows XP Home, supplied by Dell, which I would not use, then I would have to pay about $250 for XP pro. Could I get the computer without any OS on it, and have Dell decrease the price by $250?
11:15:04 AM jigawatt: There is no option on the OS on the B110 at all. Not for an upgrade, nor for getting the computer without any OS.
11:16:04 AM jigawatt: Also, why does Dell say "Dell recommends Windows® XP Professional" at the top of the screen when they won't give it to me as an option?
11:17:03 AM DELL: just one moment
11:17:22 AM jigawatt: take your time
11:19:10 AM DELL: we have open source packages wherein the os is not included
11:19:47 AM jigawatt: will the price be decreased by $250?
11:21:43 AM DELL: we only have the e510 computer which does not have the os and starts at $789
11:22:42 AM jigawatt: Ok, on to the other question, why does Dell say "Dell recommends Windows® XP Professional" at the top of the screen (for the B110) when they won't give it to me as an option?
11:25:39 AM DELL: that is actually recommended across all computer packages we sell jigawatt
11:26:49 AM DELL: are you still there?
11:27:00 AM jigawatt: Only I have to pay for 2 OS's. Pay for XP home with the computer, then pay some somebody else at least $250 for XP pro, and I can't get a refund for XP home, I assume?
11:27:28 AM jigawatt: Sounds kinda like a scam to me
11:28:13 AM DELL: please understand that the packages we offer are pre configured
11:28:20 AM jigawatt: are you still there?
11:28:33 AM jigawatt: alright
11:28:38 AM jigawatt: thanks for your time
11:28:54 AM DELL: yes i am\
11:28:59 AM DELL: you are welcome
11:29:18 AM jigawatt: I had typed that before I received your 11:28:13 message
11:29:28 AM jigawatt: good bye
11:30:21 AM DELL: are you still there?
11:30:57 AM jigawatt: yes
11:31:20 AM jigawatt: I'll exit forthwith.
11:31:25 AM System: The session has ended!
Labels: better business
posted by jigawatt at 11:33:00 AM
2 Comments:
Don't you just love Dell. I have a laptop...had some problems...Dell was completely non-helpful. Go figure, but I bought a new laptop...it's Dell. Thankfully, no problems yet.
James...this is Becky Turner Wilson from Tech! I miss you and Steph! I hope things are good for you.
Becky! It's so good to hear from you. I think I sent you an email a few weeks ago. Are you working at a church in Minden?
Stephanie and I are living in Baton Rouge. She is a pharmacist, and I'm finally going to grad school. We have 2 dogs, Lily and Daisy. No kids until I'm done with school.
Email me at jigawatt@jigawatt.us and let me know what's going on. I had trouble getting to your blog. I think the link on your blogger profile is messed up.
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